Privacy Policy

Effective Date: 14 August 2026
Website: bharatkashiyatra.com
Business Name: Bharat Kashi Yatra
Business Address: 2/11, Imlok-II, Nadesar, Varanasi, Uttar Pradesh – 221002, India
Email: info@bharatkashiyatra.com
Booking / Customer Support / WhatsApp: +91 93354 91628

Bharat Kashi Yatra (“Bharat Kashi Yatra”, “we”, “us”, “our”) respects the privacy of visitors, customers and prospective customers using our website, tour and travel services, cab services, tour packages, airport transfers, sightseeing services, outstation transportation services and related communication channels.

This Privacy Policy explains what information we may collect, why we collect it, how we use and share it, how we protect it, and the choices and rights available to you.

By using our website or voluntarily contacting us for an enquiry, quotation, booking or travel-related service, you acknowledge that you have read this Privacy Policy.

1. Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

  • bharatkashiyatra.com;

  • enquiry and booking forms;

  • telephone calls;

  • WhatsApp or other messaging channels used by Bharat Kashi Yatra;

  • email communications;

  • tour and cab booking communications;

  • customer support communications; and

  • other authorised digital or offline interactions connected with our services.

This Policy may also apply where we receive information about a traveller from the person making a booking on behalf of that traveller, subject to applicable law.

2. Information We May Collect

Depending upon the service requested, we may collect the following information:

2.1 Contact Information

  • Name;

  • Mobile number;

  • WhatsApp number;

  • Email address;

  • Communication address, where required.

2.2 Travel and Booking Information

  • Travel date and time;

  • Pickup and drop location;

  • Destination;

  • Number of passengers;

  • Tour/package selected;

  • Cab or vehicle requirements;

  • Airport, railway station or hotel transfer details;

  • Sightseeing requirements;

  • Accommodation or other travel preferences where applicable;

  • Special requirements voluntarily communicated by you.

2.3 Transaction Information

Where applicable, we may receive information relating to:

  • Booking amount;

  • Payment status;

  • Invoice details;

  • Transaction reference;

  • Refund information.

Where payment is processed through a third-party payment provider, payment-card, banking or other financial credentials may be processed directly by that provider and may not be stored by Bharat Kashi Yatra.

2.4 Communication Information

We may retain communications exchanged with you through:

  • phone;

  • WhatsApp;

  • email;

  • website forms;

  • customer-support channels; and

  • other authorised communication methods.

2.5 Technical Information

When you visit our website, certain technical information may be collected automatically by the website, hosting provider, security systems, analytics tools or similar technologies, including where applicable:

  • IP address;

  • browser type;

  • device information;

  • operating system;

  • approximate location derived from technical information;

  • referring page;

  • pages visited;

  • access time;

  • website interaction information; and

  • security or diagnostic logs.

3. How We Use Your Information

We may use personal information for legitimate business and service-related purposes, including:

  1. responding to enquiries;

  2. preparing quotations;

  3. confirming and managing bookings;

  4. arranging cabs, drivers, tours, sightseeing or related travel services;

  5. communicating pickup, drop, itinerary and booking information;

  6. contacting you regarding changes, delays, cancellations or other matters affecting your booking;

  7. processing payments, refunds and accounting records where applicable;

  8. providing customer support;

  9. preventing fraud, misuse, unauthorised bookings and security incidents;

  10. maintaining business and transaction records;

  11. complying with applicable legal, regulatory, tax, accounting and governmental requirements;

  12. improving our website, services and customer experience;

  13. analysing website performance and service usage where applicable;

  14. sending service-related communications; and

  15. sending promotional or marketing communications where permitted by law and, where required, based on the appropriate consent or lawful basis.

We will not knowingly use personal information for a purpose materially incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

4. WhatsApp and Telephone Communications

Customers may contact Bharat Kashi Yatra through the WhatsApp number +91 93354 91628.

If you choose to communicate through WhatsApp, your communication is also subject to WhatsApp’s own terms, privacy practices and technical infrastructure.

We may use information received through WhatsApp or telephone communications to process enquiries, quotations, bookings, customer support requests and related travel services.

Customers should avoid sending unnecessary sensitive personal information through ordinary messaging channels.

5. Sharing of Information

We may disclose or provide relevant information only where reasonably necessary for providing the requested service, operating our business, protecting our rights or complying with law.

Depending upon the booking, information may be shared with:

  • drivers and vehicle operators;

  • vehicle owners or transport partners;

  • hotels, accommodation providers or other travel suppliers where included in a package;

  • sightseeing or activity service providers;

  • payment processors;

  • website hosting and technical service providers;

  • email, messaging or communication service providers;

  • analytics, security or website-support providers;

  • professional advisers, auditors or legal advisers;

  • government authorities, law-enforcement agencies, courts or regulators where legally required or permitted.

We do not sell personal information to third parties merely for their independent commercial use.

6. Third-Party Services and Links

Our website may contain or use third-party services such as maps, analytics, payment services, communication tools, social-media integrations, hosting services, fonts, embedded content or other external technologies.

Third-party services may process information according to their own privacy policies and terms. Bharat Kashi Yatra does not control the independent privacy practices of third-party service providers.

Where a third-party website or service is opened through a link on our website, you should review that third party’s privacy policy before providing personal information.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

  • essential website functionality;

  • security;

  • remembering preferences;

  • website performance;

  • analytics;

  • improving user experience; and

  • measuring the effectiveness of marketing campaigns, where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

  • providing or completing services;

  • handling disputes and complaints;

  • maintaining accounting and tax records;

  • complying with legal obligations;

  • preventing fraud and misuse;

  • enforcing contractual rights; and

  • protecting legitimate business interests.

When personal information is no longer reasonably required and there is no legal or legitimate reason to retain it, it may be deleted, anonymised or securely disposed of in accordance with applicable law and operational requirements.

9. Data Security

We take reasonable technical, organisational and administrative measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no internet transmission, electronic storage system, website, messaging platform or digital communication method can be guaranteed to be completely secure.

Accordingly, you acknowledge that transmission of information over the internet involves inherent risks, while Bharat Kashi Yatra will take reasonable measures required by applicable law to protect information in its possession or control.

10. Personal Data Breaches

If a personal-data breach occurs that requires notification under applicable law, Bharat Kashi Yatra will take appropriate steps for containment, investigation, mitigation and notification in accordance with the law applicable to the relevant processing activity and the applicable commencement date of such requirements.

11. Your Privacy Choices and Rights

Subject to applicable law and its commencement provisions, you may have rights relating to your personal information, including rights to:

  • obtain information about processing of your personal data;

  • request correction of inaccurate or incomplete information;

  • request erasure where legally applicable;

  • withdraw consent where consent is the applicable basis of processing;

  • raise a privacy-related grievance; and

  • exercise other rights available under applicable data-protection law.

A request may be made by contacting:

Email: info@bharatkashiyatra.com
Phone / WhatsApp: +91 93354 91628

We may need to verify your identity before acting on a request, particularly where disclosure or deletion could affect another person’s information or create a security risk.

Nothing in this Policy is intended to remove or restrict any mandatory right available to an individual under applicable law.

12. Marketing Communications

Where legally required, promotional communications will be sent only on an appropriate consent or other lawful basis.

You may request cessation of promotional communications by contacting us or using an available unsubscribe mechanism.

Stopping marketing communications will not necessarily stop essential service communications relating to an existing enquiry, booking, payment, cancellation, itinerary, safety issue or other transaction.

13. Children’s Information

Our services may involve family or group travel where minors are passengers.

Where information relating to a minor is provided for a booking, the person making the booking represents that they are authorised to provide such information.

We do not knowingly request unnecessary personal information from children for independent marketing purposes.

Where applicable law requires parental or guardian consent, age verification or additional safeguards for processing a child’s personal data, Bharat Kashi Yatra will apply such requirements in accordance with the law then in force.

14. Accuracy of Information

Customers are responsible for providing accurate information required for booking and travel arrangements.

Incorrect names, mobile numbers, pickup locations, travel dates, passenger counts or other information may affect service delivery and may result in additional costs or inability to provide a requested service.

15. International or Cross-Border Processing

Some technology, communication, hosting, analytics or payment providers used by us may process information from locations outside India.

Where personal information is transferred, accessed or processed outside India, Bharat Kashi Yatra will take such steps as are required under applicable law, including any restrictions or conditions prescribed by the competent authority.

16. Legal Disclosure

Personal information may be disclosed where necessary to:

  • comply with applicable law;

  • respond to lawful government or law-enforcement requests;

  • comply with court or regulatory orders;

  • investigate fraud or unlawful activity;

  • protect the safety of customers, employees, drivers or third parties;

  • enforce our agreements; or

  • protect our legal rights and legitimate interests.

17. Business Transfers

If Bharat Kashi Yatra’s business, assets or operations are reorganised, transferred, merged, sold or otherwise lawfully transferred, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • services;

  • technology;

  • legal requirements;

  • privacy practices; or

  • regulatory requirements.

The updated version will be published on this website with a revised effective date.

19. Grievance and Privacy Contact

For privacy questions, data-related requests or complaints, contact:

Bharat Kashi Yatra
Grievance / Privacy Contact: Authorized Representative, Bharat Kashi Yatra
Address: 2/11, Imlok-II, Nadesar, Varanasi, Uttar Pradesh – 221002, India
Email: info@bharatkashiyatra.com
Phone / WhatsApp: +91 93354 91628

Where a separate statutory Data Protection Officer or other designated officer is legally required in the future, the relevant contact details will be published on this website.

20. Governing Law

This Privacy Policy shall be interpreted in accordance with the laws of India, subject to mandatory rights, remedies and jurisdiction available to individuals under applicable law.

Last Updated: 14 August 2026

Scroll to Top